At RL Shine, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.
a. Personal Information: Name, Phone number, Email address, Billing and shipping address
b. Order & Transaction Information: Product details, Payment status (Note: We do not store your card or banking details)
c. Technical Information: IP address, Device type, Browser details, Website usage data
We use your information to: Process and deliver your orders, Provide customer support, Communicate order updates, Improve our products and services, Prevent fraudulent transactions. We do not use your data for unnecessary or intrusive purposes.
We do not sell or rent your personal data. We may share your information only with: Delivery partners (for shipping your order), Payment service providers (for secure transactions), Authorities if required by law.
At RL Shine, we take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, misuse, loss, or alteration.
We may use cookies to improve your browsing experience, understand customer preferences, and analyze website traffic. You can disable cookies through your browser settings.
You may request access to your personal data, request correction or deletion, or opt out of promotional communications.
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. Updated versions will be posted on this page.
Due to the nature of our cleaning and hygiene products, RL Shine follows a strict return and refund policy.
Returns are accepted only if: Product is damaged, defective, or leaking, or Incorrect product is delivered.
Request must be raised within 3 days of delivery, Product must be unused and in original packaging, Photo or video proof is required.
We do not accept returns for: Used products, Change of mind, Minor packaging damage, Improper handling or misuse.
All return requests are subject to inspection. RL Shine reserves the right to approve or reject any request.
Refunds are processed within 5–7 working days after approval. Amount will be credited to the original payment method.
Orders are processed within 1–3 business days. Orders are not shipped on Sundays or public holidays.
Estimated delivery: 3–7 business days. Delivery time may vary based on location.
RL Shine is not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.
Customers are responsible for providing accurate shipping details. We are not liable for delivery failures due to incorrect information.
RL Shine products are intended for general cleaning purposes only. Results may vary depending on usage, dilution, and conditions.
For external use only. Avoid contact with eyes. Keep out of reach of children.
RL Shine shall not be held liable for: Improper use of products, Allergic reactions or sensitivities, Indirect or consequential damages.
All information on the website is provided in good faith. We do not guarantee complete accuracy at all times.
Email: rlshinebusiness@gmail.com
Phone: +91 7982531912